Rachel Karl Productions & Suite 4
Effective Date: October 1, 2024

Welcome to Rachel Karl Productions and Suite 4. By accessing or purchasing from our websites, programs, digital products, coaching services, or done-for-you services, you agree to these Terms of Service (“Terms”) and our Privacy Policy.

If you do not agree to these Terms, please do not use our websites or purchase our offerings.

1. Who We Are

Rachel Karl Productions provides book coaching, writing programs, author education, and digital products.

Suite 4 provides book-launch support, marketing, publicity, and implementation services.

Both companies work together to support authors in writing, publishing, and marketing their books.

Your purchase may involve one or both companies depending on the service.

2. Digital Products & License

All digital products—including templates, funnels, downloads, docs, and snapshots—are delivered electronically.

You receive a non-exclusive, non-transferable license to use these materials for personal or business use. You may not:

Resell, share, or redistribute any materials

Claim ownership of any content

Repackage, modify, and resell materials

Use materials for unethical or illegal activity

All digital product sales are final.

3. Coaching, Enrollment & Program Participation

By enrolling in any program, VIP track, coaching container, mastermind, ghostwriting service, or book-launch service, you agree to:

Follow all program guidelines

Maintain confidentiality

Respect all intellectual property

Participate respectfully

Not reproduce or teach our proprietary material

Rachel Karl Productions may remove participants who violate guidelines or disrupt the learning environment. No refunds will be issued.

4. Confidentiality & Intellectual Property

All program materials—including worksheets, frameworks, videos, scripts, recordings, templates, and proprietary documents—remain the sole property of Rachel Karl Productions and Suite 4.

You agree not to:

Copy

Reproduce

Distribute

Teach

Repackage

Upload

Sell any materials without explicit written permission.

5. Educational Content Disclaimer

All training is educational. We do not provide:

Legal advice

Financial advice

Medical or therapeutic advice

Tax advice

Guarantees of business performance

You assume full responsibility for how you apply the material.

6. Payment Terms & No Refund Policy

All purchases—digital, coaching, consulting, ghostwriting, book-launch, and other services—are non-refundable and final.

By purchasing, you agree to the following:

6.1 No Refunds

There are no refunds for any product, program, or service for any reason.

6.2 Payment Plans Must Be Completed

Payment plans are installment agreements toward a full-price program and must be completed even if you:

Stop participating

Pause your progress

Change direction

Do not attend calls

Leave the program early

6.3 Late Payments

If payments are late or fall out of good standing:

You will be removed from all programs and communities

Access will be reinstated only when payments are current

Lost time will not be added back

6.4 Pauses & Reinstatement Fee

If you pause a project for longer than 30 days, a reinstatement fee will be required to re-enter the client queue.

Minimum reinstatement fee: $500

Actual fee depends on the program

Re-entry is based on availability

6.5 Scope Changes

Requests outside the original scope of your project will be billed as new projects, including (but not limited to):

Ghostwriting

Book mapping

Book editing

Book launch

Book marketing

Strategy pivots requiring new deliverables

6.6 Responsibility for Full Program Price if You Withdraw Early

If you withdraw before completing your payment plan, you must pay:

The difference between the discounted rate you paid and the full standard price for all services delivered to date.

This applies to coaching, ghostwriting, book-launch phases, and all done-for-you deliverables.

6.7 No Refunds for Price Drops or Sales

If a product, program, or service is offered later at a sale price, discount, or promotional rate:

You are not eligible for a refund or credit

We do not retroactively adjust pricing

6.8. Recurring Subscriptions

If you select a Service with a recurring subscription (autorenewal), you authorize Company to maintain your account and payment information and charge that account automatically upon the renewal of the Service.

6.9 Chargebacks Not Allowed

You waive the right to initiate a chargeback for any reason. Attempted chargebacks constitute breach of contract. You are to make every attempt to file for a refund prior to attempting a chargeback with your financial institution. You will remain responsible for amounts due under this Agreement in the event you dispute payment with your financial institution. In the event of a chargeback attempt, you expressly agree to forfeit any and all intellectual property or deliverables afforded to you in exchange for your purchase of the Services. Company reserves the right to present proof of purchase and this Agreement to the financial institution investigating the dispute.

7. Upgrade Policy

You may upgrade to a higher-tier program within 30 days of purchase and receive a credit equal to what you paid for items included in the upgraded program.

Credits do not apply to sales, promotions, or discounted pricing.

8. Alumni Pricing Policy

If you extend your coaching program, you may renew at the original base rate paid at initial enrollment (excluding discounts or promotions).

Alumni pricing is valid for:

One extension

Or up to 6 months, whichever is longer

9. Conduct, Removal & Community Standards

We may remove participants who:

Disrupt the learning environment

Violate confidentiality

Misuse program materials

Fail to follow guidelines

No refunds will be issued.

10. Use of Name, Likeness & Testimonials

By participating in our programs or services, you grant permission for Rachel Karl Productions and Suite 4 to use:

Your name

Voice

Photo

Video/audio from calls

Testimonials

Wins shared in community spaces for marketing, training, or promotional purposes without compensation. If you submit a comment, photo, video or other materials to Company in connection with the Services, you agree that we have a non-revocable commercial license to republish your submission in whole or in part, unless you explicitly state in writing that we do not have such permission.

11. Limitation of Liability & Indemnification

Maximum liability for any claim is limited to the total amount you paid.

We are not liable for:

Lost profits

Lost opportunities

Delayed publishing

Business interruptions

Consequential or indirect damages

11.1 Responsibility for Book Content

You acknowledge:

You are solely responsible for the content of your book

This applies to books you write yourself and those ghostwritten for you once you approve a draft

All edits, suggestions, and guidance provided in coaching sessions are optional

Your approval of any manuscript draft makes you legally responsible for its content

We are not responsible for:

Legal claims

Defamation

Libel

Infringement

Errors in your manuscript

Errors in your marketing

Lawsuits arising from your marketing, advertising or your book’s content

You understand and agree that, to the maximum extent permitted by applicable law, the Company will not be liable for any direct, indirect or consequential loss or damage incurred by you or others in connection with our Services, including without limitation any liability for any loss of revenue; loss of actual or anticipated profits; loss of contracts; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of contracts; damage to or corruption of data; or any indirect or consequential loss, whether such loss or damage was foreseeable or in the contemplation of the Parties, whether caused by negligence, breach of contract or otherwise. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

12. Earnings Disclaimer

We do not guarantee:

Book sales

Bestseller rankings

Publishing deals

Speaking engagements

Media features

Income

Results vary by individual effort, skill, market conditions, and external factors.

13. Guarantee Disclaimer

There are no guarantees of:

Completing your book

Publishing

Securing an agent

Achieving bestseller status

Selling copies

All sales are final. As part of your participation in the Services, you are expected to complete the requisite work assigned throughout the group coaching or your book launch. There is no guarantee for success as Client is responsible for completing work and following the Company’s recommendations.

14. Cookies, Tracking & Analytics

Our website uses:

Pixels (including Meta Pixel)

Google Analytics

Tracking codes

Behavioral advertising tools

These tools help us:

Improve user experience

Track site performance

Deliver personalized content

Run advertising and retargeting campaigns

By using our site, you consent to our use of these technologies.

You may disable cookies through your browser settings, but this may affect functionality.

15. Support & Customer Service

Support includes access to purchased materials and limited program-related assistance.

Support does not include:

Unlimited messaging (unless otherwise specified)

Custom coaching (unless otherwise specified)

Done-for-you implementation (unless otherwise specified)

Edits outside your scope of work

Additional services may be purchased separately.

15.a Business Hours

Company’'s business operating hours are as follows: Monday –Thursday from 10:00am to 5:00pm PST. All emails will be responded to within [twenty-four (24) to forty-eight (48) hours during Business Operating Hours. If communication is made to Company during the weekend, it will be addressed the following Business Day. Company will be closed on holidays and for vacation(s), which may affect Company’s business operating hours. Company’s closures for vacation are within the Company’s sole authority and discretion.

16. Force Majeure

Neither Party shall be liable for any failure or delay in fulfilling its obligations under this Agreement (other than payment obligations, which must still be fulfilled) if such failure or delay is caused by circumstances beyond that Party’s reasonable control, including but not limited to: fire, flood, earthquake, severe weather, natural disaster, act of God, war, terrorism, civil unrest, labor strike, lockout, epidemic, pandemic, public health emergency, widespread internet or utility failure, government order, governmental restrictions, or any other cause that is not the result of the affected Party’s actions or negligence (a “Force Majeure Event”).

The Party experiencing a Force Majeure Event must:

Provide written notice to the other Party within five (5) days of the event, describing the nature of the Force Majeure Event and its expected duration; and

Use reasonable, diligent efforts to minimize the impact of the Force Majeure Event and resume performance as soon as reasonably possible.

A Force Majeure Event does not excuse or delay the obligation to pay any amounts due under this Agreement.

17. Updates to These Terms

We may update these Terms at any time without notice. Continued use of our websites and services constitutes acceptance of updated Terms.

18. GENERAL DISCLAIMER.
To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages of any kind arising out of or connected with your use of our websites, programs, Services, materials, coaching, digital products, templates, or recommendations. This includes, without limitation, any liability for:

Loss of revenue or income

Loss of actual or anticipated profits

Loss of business or opportunity

Loss of contracts

Loss of goodwill or reputation

Data loss, corruption, or breaches

Business interruption

Any other direct or indirect commercial, financial, or personal loss

This limitation applies whether the alleged harm was foreseeable or not, and regardless of the legal theory (negligence, contract, tort, strict liability, or otherwise).

We make no representations or warranties regarding:

The accuracy, completeness, reliability, quality, timeliness, or availability of the Services

Whether the Services meet your expectations or specific goals

Whether content will be error-free, uninterrupted, secure, virus-free, or corrected

All Services, programs, materials, and content are provided for informational and educational purposes only and should not be construed as:

Medical advice

Legal advice

Financial advice

Tax advice

Mental health advice

Therapeutic or professional advice of any kind

Even if individuals on our team hold relevant professional licenses, they are not acting in such capacities while providing Services.

Any reliance you place on our content is strictly at your own risk. You agree that we are not liable for any consequences arising from your use or misuse of the information provided.

Nothing in this disclaimer affects any liability that cannot legally be excluded or limited under applicable law.

19. WARRANTIES AND REPRESENTATIONS.
Each Party represents and warrants that:

They have the full legal right, power, and authority to enter into this Agreement;

Doing so does not violate any existing obligation, contract, or restriction with any third party; and

Each Party is at least eighteen (18) years of age at the time of entering into this Agreement.

Except as expressly provided herein, no other warranties—express or implied—are made, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

20. ASSIGNMENT.
This Agreement is personal to each Party. No rights, responsibilities, or obligations under this Agreement may be assigned, transferred, or delegated—whether voluntarily, involuntarily, or by operation of law—without prior written consent from both Parties. Any unauthorized assignment is null and void.

21. ASSUMPTION OF RISK.
By participating in or accessing any of our Services—whether paid or unpaid—you acknowledge that you do so voluntarily and at your own risk. You accept full responsibility for your choices, actions, outcomes, and results, including how you interpret or apply any information, suggestions, strategies, or materials provided.

You agree that we are not responsible for any actions you take or any outcomes that result from participating in the Services.

22. WAIVER.
Failure by us to enforce any provision of these Terms shall not constitute a waiver of our right to later enforce that provision or any other provision. No waiver is effective unless it is in writing and signed by us. A written waiver applies only to the specific instance identified and does not operate as a continuing waiver.

23. LIMITATION ON TIME TO FILE CLAIMS.
Any claim or cause of action arising out of or related to these Terms or the Services must be brought within one (1) year after the claim accrues. After one year, the claim is permanently barred.
This limitation applies to both parties.

24. SEVERABILITY.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that portion shall be modified only to the extent necessary to make it enforceable, or, if modification is not possible, it shall be severed. The remaining provisions of these Terms shall remain in full force and effect.

25. ENTIRE AGREEMENT.
These Terms constitute the entire agreement between you and us regarding your purchase and use of the Services. They supersede all prior or contemporaneous agreements, understandings, negotiations, or communications—whether written or oral.
We object to and will not be bound by any additional or conflicting terms submitted by you, whether in writing or otherwise.
In the event of any inconsistency, the English version of these Terms shall govern.

26. GOVERNING LAW.
These Terms and any dispute arising from them shall be governed by and construed under the laws of the State of Oregon, without regard to conflict-of-law principles.

27. MEDIATION.
If a dispute arises out of or relates to these Terms, the Parties agree to first attempt to resolve the dispute through mediation before initiating litigation.

Mediation shall take place in McMinnville, Oregon, or remotely via Zoom.

The Parties shall cooperate in selecting a mutually agreeable mediation service and a neutral mediator.

Mediation shall begin within 15 business days of selecting the mediator and conclude within 30 days of commencement.

Mediation costs shall be shared equally by both Parties.

If mediation is unsuccessful, either Party may proceed to seek legal relief.

28. JURISDICTION AND VENUE.
If mediation fails or a Party refuses to participate, any legal action arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in McMinnville, Oregon.
Each Party irrevocably consents to the exclusive jurisdiction and venue of such courts.

29. Contact

All notices, claims, and demands made upon Company under this Agreement must be in writing and addressed to Company at the email address set forth below. A notice by a Party is effective only if the Party giving the Notice has complied with the requirements of this Section.

Rachel Karl Productions & Suite 4
322 NE 9th Street
McMinnville, OR 97128

[email protected]
RachelKarl.com